Contact information

At Avenixa, we believe every plant deserves a beautiful home. We are dedicated to providing high-quality, stylish flower pots and planters to elevate your green space. Although our warehouse is located in the desert of Phoenix, Arizona, we are delighted to serve our gardening enthusiasts across New Zealand.

Get In Touch

We aim to respond to all inquiries within 24 hours. Note for our New Zealand customers: Due to the significant time difference (approx. 20 hours), email is the fastest and most reliable way to reach us.

1. Email Us For order status, product dimensions, or breakage reports: 📧 support@avenixa.shop

2. Call Us If you wish to leave a voicemail or speak to us during US business hours: 📞 +1 281-904-5147 (Please note: This is a US number. International calling charges may apply depending on your provider.)

3. Mailing Address Returns should be sent to our US facility (Please email us for authorization first): 📍 7036 N 12TH ST PHOENIX, AZ 85020-5402 United States

Customer Service Hours

Our team is based in Phoenix, Arizona (Mountain Standard Time). Note: Arizona does not observe Daylight Saving Time, so our time difference with New Zealand changes slightly throughout the year.

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (MST)
  • Time Zone Guide:
    • New Zealand is currently 20 hours ahead of us.
    • How it works: When it is 10:00 AM on Tuesday in Auckland, it is 2:00 PM on Monday here in Phoenix. We are often processing orders while you are having your morning coffee!

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • My pot arrived broken, what do I do? We are so sorry! While we pack with heavy-duty protection, ceramics can be fragile. Please do NOT return the broken shards. Simply take a clear photo of the damage and the packaging, and email it to support@avenixa.shop. We will send a replacement or issue a refund immediately.
  • Do your pots have drainage holes? Yes, most of our pots come with a pre-drilled drainage hole to ensure healthy root growth. Some decorative indoor planters (cache-pots) may not; please check the specific product description or ask us if you are unsure.
  • Can these pots be kept outside in winter? It depends on the material. Our ceramic and concrete pots are generally frost-resistant, but we recommend bringing them indoors or to a sheltered area during extreme freezes to prevent cracking.
  • What currency is the store in? All prices are listed in US Dollars (USD). Your bank will automatically convert the total to New Zealand Dollars (NZD) at the current exchange rate when you checkout.
  • How long does shipping to New Zealand take? We ship internationally from the USA. Typical delivery takes 8 to 16 business days. We use secure, shock-absorbent packaging to ensure safe delivery.